Course overview
Infrastructure investment must translate into reliable, accessible, affordable and safe services.
This course equips participants to formulate standards, indicators, compliance checklists, reporting arrangements, benchmarking and consumer-feedback mechanisms.
Who this is for
Regulators, contracting authorities, utilities, service providers, compliance teams and consumer-affairs functions.
Participants will be able to
- Identify service attributes requiring monitoring
- Formulate measurable standards and indicators
- Develop compliance checklists
- Benchmark provider performance
- Establish reporting and verification arrangements
- Design proportionate incentives and enforcement
Principal course areas
- Service standards
- Universal access
- Reliability
- Performance indicators
- Monitoring checklists
- Affordability
- Benchmarking
- Consumer feedback
- Compliance and enforcement